Delete your account and data
This page explains how to delete your account in apps by Plumline Labs, and what happens to your data when you do.
Cancel your subscription first. Deleting your account doesn't cancel it, and Apple or Google keeps billing you until you do. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions.
In the app (fastest)
- Open the app and go to Me.
- Under Your data, tap Delete account and data.
- If you want a copy first, tap Export my data first. Then tap Delete account and confirm.
This works even if your subscription has ended.
Without the app
Email [email protected] with the subject “Delete my account”. If you subscribed, include the order number from your App Store or Google Play receipt so we can find your account. We'll delete it and email you to confirm, within 45 days at most.
Your account doesn't use an email address or password, so the order number is how we match a request to it. If you never subscribed, everything you logged is stored only on your phone: uninstalling the app erases it.
What's deleted
- Everything on your phone: meals, water, doses, weights, symptoms, photos, notes and settings (when you delete in the app).
- Your account on our servers, with its referral and purchase records.
- Scheduled reminders and widget data.
What's kept
- Records of AI meal-estimate usage (counts, timing and cost, never the photo, description or result), with your account identifier removed. We keep these to manage costs and prevent abuse.
- Your subscription and payment history, which Apple or Google keeps under their own policies.
- Anything the app saved to Apple Health or Health Connect. You can remove it in the Health app or in Health Connect.